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Descriptions of graphic resources:

Links:

Web browsers that do not bear CSS,

plug-ins:

Users accessing the site through a browser that does not support CSS will be able to view all of the content correctly thanks to the structural markup.

Furthermore, alternative contents to flash movies, and Java Applets have been added.

Tecnology applied:

  • Intermediate level (AA) conformance with the W3C's (World Wide Web Consortium) WCAG (Web Content Accessibility Guidelines) Standard.
  • Web Content Accessibility Guidelines 1.0 Opens in a new window
  • W3C. WAI-AA. WCAG 1.0
  • See WCAG 1.0. requirements
  • The display is based on the W3C's Recommendation on Cascading Style Sheets Level 2 (CSS2).
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W3C. CSS

Validate CSS code.

The recommended standard has been employed when using HTML code, verifying the recommendations for HTML 4.01 Transitional.

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W3C. XHTML 1.0

Validate HTML code.

Accessibility of the Customer Service Helpline Accessibility of the Customer Service Helpline

Accessibility of the Customer Service Helpline

Bankia has a special helpline for people with hearing and/or speech impairments.

Anyone interested can access the instructions to download the software needed to use this service to their mobile phone, absolutely free of charge.
  • After doing so, they can call 902 24 48 22, to make any general enquiries related to our products and services. Access instructions

    . Bankia thus becomes the first leading financial institution to adopt this sytem, which allows users with hearing impairments to contact the Customer Service Helpline from their mobile phone, by text and real-time, without the need for other people to act as intermediaries. This line is open from 8 a.m. to 10 p.m., Monday to Sunday.

  • Outside these hours, the user will be able to leave a message, so that on the following day, free of charge, the company will get in touch with him.

    W3C. CSS Validar código CSS. Opens in a new window.

  • Se ha empleado el estándar recomendado en empleo de código HTML verificando las recomendaciones XHTML 1.0 Transitional.

    W3C. XHTML 1.0 Validar código HTML. Opens in a new window.

Accesibilidad del Servicio de Atención Telefónica

Accesibilidad del Servicio de Atención Telefónica

Bankia cuenta con una línea de atención telefónica para personas con discapacidad auditiva y/o del habla.

Las personas interesadas pueden acceder a continuación a las instrucciones para descargarse en su teléfono móvil, de manera gratuita, el software necesario para utilizar este servicio. null

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Bankia se convierte así en la primera gran entidad financiera en adoptar este sistema, que permite al usuario con discapacidad auditiva contactar con el Servicio de Atención Telefónica desde su teléfono móvil, en modo texto y en tiempo real, y sin necesidad de otras personas que actúen como intermediarios.

Este teléfono estará disponible desde las 8 de la mañana hasta las 10 de la noche, de lunes a domingo. null

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